Bog Roll ::

It's Not Magic, It's Work!

18 Aug 2006

Pebbles II

Today when I got home I had a letter from the cereal maker apologising for the small pebble I found recently in a box of their normally very yummy breakfast cereals. They offered a small cash "token of goodwill" and a sample packet of their cereals.

I doubt they will have tracked the source of the pebble down, but they did reply and they were both prompt and polite. They took the issue seriously, and the cash token more than made up for the inconvenience of biting a piece of Dorset.

If only other companies were as quick and efficient. In cases like this it's easier to apologise, offer up a token and move on rather than try and argue - South West Trains are you listening? The last dispute I had with SWT must have cost them an awful lot of money in staff time, all I wanted was an apology.