Bog Roll ::

It's Not Magic, It's Work!

09 Oct 2006

Good Customer Service

On Saturday after my local LUG meeting in Southampton, I bought some socks on my way home.

To my horror when I got home one of the socks was missing, so I had 5 instead of 6 socks. I sent a quick email to the retailer on Sunday, quoting the receipt details. By lunchtime today, they had responded, and agreed to send replacement socks to me in the post. They apologised both for the packaging error, and that they had missed the post and that the replacements would take a day longer to arrive.

You may pay a more for goods from John Lewis but the standard of service is much better than most other UK high-street retailers.